Volvo dealer installed tow hitch XC90, bumper cut and cosmetically altered. Is this normal?

[smoothsailing]

So I wanted a tow hitch on my XC90, they said it is hidden, and you cannot tell it is there, and the back will look the same with or without.

I get the car back and the bumper is cut close to the outside and cosmetically altered. Is this normal for this install?

Here is a pic, I am fine with the hole in the middle as that is where it pops out, but the right side of the bumper has a good half inch taken off, completely messes with the lines and look of the back. I surely would not have gotten this if they told me that they had to gut the bumper.

Thanks for the help!

 

[JBM_425]

How did you resolve this? Did you either contact the service manager or the dealership general manager? I do not have an XC90 (yet), but on other SUV forums, I’ve seen similar concerns. Many hitch kits from the manufacturer come with templates for cutting to preclude such a thing; I don’t know if the Volvo kit included such a template. I don’t think it’s unreasonable to expect a nicer job from a Volvo dealer than from a U-Haul hitch installer.

 

[Hinson08XC90]

Is the tow hitch hidden behind the bumper and was built in the build?